SupportTeam Eplus2021-07-26T13:32:05+00:00

Manuals Eplus

Video Tutorial Eplus

Dealer assistance

Technical support request

Mail: support@eplus.bike

To request technical assistance you must write to support@eplus.bike and send the completed request form

Products return

For the return and/or repair of Eplus products, dealers must follow the following procedure:

Send assistance requests to support@eplus.bike.
Wait for the RMA number provided by Eplus.
Send the material, attaching the guarantee, the transport document with the reason for “repair” and n. RMA assigned, carriage paid to the following address:
Eplus Support
Wine and More s.r.l.
Via Pontestura, 124
15020 CAMINO (AL)
ITALY
Phone: +39 0142 469815

For technical support for the Eplus Flash software

LiveLet Windows
Windows 7 and later
https://logins.livecare.net/liveletexecustomunified/A93JLJ1271I5XPB0

LiveLet MAC
macOS 10.6 and later
https://logins.livecare.net/liveletmac/

ATTENTION

The release of the speed limiter in public places such as streets, squares, cycle paths is prohibited by law. Therefore it is possible to activate the release in limited places such as circuits, tracks and private properties.

The manufacturer declines all responsibility for any damage caused to the pedal-assisted bicycles on which the Eplus system is mounted. The manufacturer declines all responsibility for damage to people or things caused or in any way related to the use of Eplus.
Modifications of the engine could alter the functioning of the e bike; as a result, the engine may have different reactions when compared to the standard conditions indicated by the manufacturer. The utmost caution and the use of a helmet are required for riding an e bike that has been modified.

Via Pontestura 124
Camino, AL 15020 – ITALY

INFO: info@eplus.bike
SALES: ivan.eplus@gmail.com

Phone: +39 0142469815

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