Transparency and trust are essential in the world of e-commerce, especially when it comes to optimizing the performance of your e-bike. Eplus is an Italian company based in Piedmont that has been developing innovative hardware and software solutions for tuning e-bikes for over ten years.
Through its multilingual portal, Eplus supports cyclists and professionals by offering customizable, safe, and easy-to-use products.

🔍 What is Eplus and who is it for?

Eplus is aimed at:

• Enthusiasts and e-bikers who want to improve the power and control of their bikes.
• Retailers and specialized workshops who want to offer effective and reliable tuning solutions to their customers.

Whether you want to increase performance or simply customize the motor’s response, we have the right solution for you.

🛒 Before you buy: what to know

Before choosing an Eplus product, it’s helpful to understand the warranty and return policy for end consumers:

• Warranty: 2 years from the date of purchase.
• Right of withdrawal: 14 days from receipt of the product (for chips) or purchase (for software). If the software has already been installed, a refund is not possible.
• Returns: Open a support ticket or write to winemore@pec-mail.it indicating the order number, date, and product.

👉 Tip: Always keep your order number and purchase date for future reference.

⚙ Choosing the right kit: MINI, UNLOCKER, or ADVANCED

Eplus offers three main categories of kits for different motors and needs:

• ADVANCED: combines the chip and the Eplus Tuning App. Allows you to adjust motor parameters via smartphone. Unlocking is via an in-app purchase (€0.99).
  
• SPEED UNLOCKER: Activated and deactivated via the WALK or LIGHTS button. Always keeps the information on the display correct.
  
• MINI: the simplest and most economical solution. It’s always active, but it doesn’t display accurate data and doesn’t connect to the app.

👉 Tip: Go to the products section of the Eplus website and select your motor. On the next page, you’ll find a kit comparison table that will help you choose the model best suited to your specific needs.

🔧 After installation: assistance and common problems

If you encounter difficulties after installation, you can count on our technical support:

• If you purchased from the Eplus website: open a ticket from your account.
• If you purchased from other sites: create an account on the Eplus website and open a ticket with a description, photos, or videos.
• If you used an Eplus reseller: contact the point of sale directly for faster support.

Be careful with firmware updates:
Do not update the motor firmware immediately after a release. There’s a risk of losing your tuning settings; first check the firmware version compatible with our products by consulting the official information on our website.

Frequent problems and quick fixes:

1. The bike won’t turn on: check the connections and consult the manual.
   
2. The speed isn’t displayed: check the sensor and disable the anti-theft feature (for Advanced kits).
   
3. Tuning doesn’t work: make sure you’ve enabled unlocking (WALK or LIGHTS button) and purchased the in-app feature, if necessary.

💻 Eplus Flash Software: Hardware-Free Tuning

With Eplus Flash Software, you can optimize your e-bike’s performance without installing physical components.

• Flash Home (for end users): ideal for Shimano and Fazua Ride 50 motors.
• Flash (for resellers): professional version compatible with Shimano, Fazua, Giant, Brose, and Oli.

System requirements: PC with Windows 10 or higher (MacOS not supported). If you don’t receive your credentials after purchase, check your spam or promotions folder.

🚀 Conclusion

With Eplus, you can customize your e-bike’s performance easily, securely, and transparently. With both hardware kits and Flash software, your e-bike tuning becomes more efficient and affordable.

Learn more at www.eplus.bike
Take your e-bike to the next level.